Shipping - payment - returns

Shipping

Our parcels are shipped with bpost. 

Deliveries in Belgium

Free delivery from €45.

For orders under €45:

  • bpost delivery at home: €6.50

Deliveries in the Netherlands, Luxembourg, Germany and France

Free delivery as from €45.

For orders under €45:

  • Home delivery: €7.50. Deliveries are made from Monday to Friday.

Deliveries in Italy, Spain, Denmark, Finland, Austria

Free delivery from €75.

For orders under €75:

  • Delivery at home: €16.50. Deliveries are made from Monday to Friday.

Deliveries in Switzerland and the United Kingdom

Free delivery from €150.

For orders under €150:

  • Home delivery: €34.50. Deliveries are made from Monday to Friday.

Delivery

We do our best to hand over your parcel to bpost as soon as possible after your order has been placed. Your parcel is normally handed over to bpost within 24 hours, on working days, and delivered by bpost within 24 hours in Belgium and within 48 hours in the Netherlands. Delivery in other European countries normally takes place within 3 to 6 working days, depending on the country. Via the Track & Trace function, you can track the status of the parcel.

You were not at home at the time of delivery?

You were not at home at the time of delivery? With the offer message left in your letterbox, you can collect your parcel from your post office.

Payment

Payment is easy, fast and secure with:

  • Visa
  • Mastercard
  • Maestro
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • iDeal
  • Bancontact
  • KBC/CBC
  • Belfius

Return/revocation right

Although we do our utmost to describe our products as accurately as possible, it can of course always happen that you are not satisfied with your purchase. You can return a purchased item free of charge within 14 days of receipt. A motivation is not obligatory, but can help us improve our service. Please note: opened packages can NOT be returned for hygienic reasons. The customer is responsible for the return costs. These amount to €8.

How to return an article

For customers in Belgium and other countries

1) Send us an email as soon as possible with the following details:

  • Your full name
  • The order number of your order.

Please use the original packaging for the return if possible. If you use the original packaging. Make sure you stick the return ticket over the original shipping label. 2) Take the parcel and the return label to your nearest post office, post point or Kariboo!-spot. The bpost staff will be happy to help you. Important:

  • We need to receive the returned product within 14 working days after you have received the return ticket from us.
  • Refunds will be made as soon as possible, at the latest within 5 working days of receiving the return, provided that all conditions as described below are strictly met.
  • Items must be returned in their original condition and preferably in their original packaging, with all accessories and instructions supplied with them. Returned articles must not have been used. If an item has suffered a reduction in value due to use, this will be charged by us. Please note: opened packages can NOT be returned for hygiene reasons.
  • We will refund you using the same means of payment you used to make the original transaction. You will also be reimbursed by us for the delivery cost you paid when you ordered the product.